Round-the-clock telephone support for diagnosing defects and failures in Extreme Networks hardware or software. GTAC specialists will help you quickly identify and resolve the problem in accordance with the official documentation for products under warranty.

GTAC responds promptly to customer requests in the event of critical incidents or poor service quality. If the standard support is not enough, you can initiate a request for an accelerated resolution. 

Access to new versions and updates of the firmware that powers your Extreme Networks equipment. Updates can be downloaded from the support portal after you register your product if it is covered by a service contract. Use of updates is subject to the terms of the ExtremeWorks Support Program and license agreement. 

Support and subscriptions for application software updates are ordered separately. It includes access to major and minor software releases according to the current Extreme Networks price list. 

Customers get access to a personalized portal where they can: ● View the status of known hardware and software issues  ● Read technical documentation  ● Register support service requests ● Check the status of open return requests (RMA)